Conflict Management (Level 2)
A distance learning course is the ideal way to gain a Level 2 in Conflict Management. Whether you're looking to go on to further education, improve your job prospects or expand your knowledge, distance learning Conflict Management is a flexible and convenient course, which allows you to comprehensively prepare for a Conflict Management exam or career through home study. What's more, because the distance learning Level 2 Conflict Management course is a fully comprehensive course, no prior knowledge is required.
This programme is designed for people who wish to gain an understanding of principles and practice of Conflict Management. It has been designed for people seeking to understand the nature of conflict and provides a series of techniques to deal effectively with conflict and hostility.
Students can be drawn from any environment where conflict, anger and hostility are encountered either by telephone or in personal contact with clients, customers or the public at large. The course will provide the student with a thorough knowledge of the subject and includes the basic concepts of conflict management, techniques for managing conflict effectively, listening and negotiation techniques as well as how to cope with crises.
Objectives of Level 2 Conflict Management Course
The objectives of the course are to:
- Understand basic concepts of conflict management
- Explore techniques for managing conflict effectively
- Demonstrate five conflict handling styles
- Adopt good listening techniques
- Understand negotiation techniques
- Describe problem solving approaches
- Demonstrate mediation techniques
- Demonstrate how to cope with crises
- Describe the concepts of self-development
Key Skills Developed
The course will develop following skills:
- Basic concepts of conflict management
- Techniques for managing conflicts effectively
- Listening and negotiation techniques
- Learn how to cope with crises
Your Conflict Management (Level 2) Course:
This course has been designed for people seeking to understand the nature of conflict and provides a series of techniques to deal effectively with conflict and hostility.
Students can be drawn from any environment where conflict, anger and hostility are encountered either by telephone or in personal contact with clients, customers or the public at large.
The course will provide the student with a thorough knowledge of the subject and includes the basic concepts of conflict management, techniques for managing conflict effectively, listening and negotiation techniques as well as how to cope with crises.
- Study Time
- Key Topics
- Entry Requirements
- Home Study Support
- Home Study Resources
- Further Information
- What's Included
- Possible Career Path
Study Hours are an approximate figure and are dependant upon how much time you can dedicate to your studies and how well you grasp the learning concepts in the course material. Furthermore, at the end of each lesson there is a question paper that needs to be completed and returned to your tutor. You should allow at least 1 - 2 hours of study to complete each question paper.
The approximate amount of time required to complete the Conflict Management (Level 2) course is: 90 Hours
The Level 2 Conflict Management course is divided into following six modules:
- Conflict and anger
- Listening skills
- Crisis Mediation
- Practical Conflict Management Techniques
This course is marked through a process of continuous assessment guided by your tutor following ABC Awards guidelines. This means that your qualification will be awarded according to your performance on assessments rather than by taking an exam.
We send the full course out with the units listed above, you then read through the course in your own time and complete the assignments which you send to your tutor for marking. There is no word count for these assignments. However, one sentence answers will be rejected and you will have to re-submit it for marking.
Upon verification of the activities, exercises and assignments, a certificate of achievement will be awarded by ABC Awards, as confirmation that your written work has met all of the learning outcomes and assessment criteria for the programme.
Entry RequirementsNo Entry Requirements This course is openly available to anyone wishing to learn more about Conflict Management and would like to take part in a highly rewarding home study course. We believe that everyone should have the opportunity to expand their knowledge and study further, so we try to keep our entry requirements to a minimum. You have the freedom to start the course at any time and continue your studies at your own pace for a period of up to 12 months from initial registration with full tutor support.
Home Study Support
You will be provided with online comprehensive materials designed to provide you with everything required to complete your course of study. You will have your own personal tutor helping you with your course work and with any questions you may have. Plus you can contact our Student Advisors by email or phone for all the practical advice you may need – so we really are with you 100%.
What's more, you'll have access to the online student portal, where you can interact with other students, browse our resource library and manage your account.
Home Study Resources
You will be provided with comprehensive materials designed to provide you with everything required to complete your course of study.Your course fee covers all textbooks, study folders, and/or online learning aids designed for distance learning.
This Level 2 Conflict Management Course pack includes the Student Handbook with all relevant information that you would need to successfully complete the course.
Level 2 Award in Conflict Management
At the end of this course successful learners will be awarded a certificate of achievement by ABC Awards and a Learner Unit Summary (which lists the details of all the units you have completed as part of your course). The course has been endorsed under the ABC Awards’ Quality Licence Scheme. This means that this learning programme by Kendal Publishing has undergone an external quality check to ensure that the organisation and the courses it offers, meet certain quality criteria.
We have designed our training courses specifically to meet the needs of learners who prefer to study from home. The course measurable learning outcomes have been benchmarked at Level 2 (using Ofqual’s level descriptors) to allow you to consider the depth of study, difficulty, and level of achievement involved. The completion of this course alone does not lead to an Ofqual regulated qualification. but the unit summary may be used as evidence of knowledge and skills (Recognition of Prior Learning) if you wish to progress towards regulated qualifications in the future.
This course has been designed to meet specific learner or employer requirements. ABC Awards’ endorsement involves a robust and rigorous quality audit by external inspectors to ensure quality is consistently met. A regular review of courses is carried out as part of the endorsement process.
Possible Career Path
As a family mediator, it would be your job to help divorcing or separating couples agree on arrangements for their children and finances without using the courts. You would be an impartial third party helping clients discuss issues constructively. You would not tell people what to do, or give them counselling or legal advice, although you could give legal information if it helped them make an informed decision. Your work would involve: meeting clients jointly or separately, to explain the mediation process and identify issues, holding further meetings until issues are resolved, listening to each party’s feelings and concerns, getting details about clients’ financial circumstances, discussing issues like child residence and contact, property and money, suggesting and discussing workable solutions, helping clients to consider all options, keeping discussions fair, equal and focused, keeping accurate and confidential records of discussions, summarising agreements in writing, recognising when mediation is not working, liaising with solicitors and courts when necessary. In some jobs you may also directly consult with children, or use your skills to mediate in other family conflict situations.
Find out more about the Job Role for Family Mediator.
Our online courses are fully digitised so you can study on any smart device. Your learning programme is completely flexible so you can study at a pace that suits you. All our content is broken down into bite size chunks to make your learning more manageable and effective. Your course of study is broken down into units and sections, each of which contains lessons, activities and test papers. Courses are delivered on our Digital Learning Environment allowing you to study from anywhere on any smart device as long as you have access to the Internet. The course concludes by preparing you for examination using past papers in your chosen subject.
As a student, your course fee covers everything you will need to successfully complete the Conflict Management home study course and earn your award:
- Online study materials to enable the student to successfully complete the course.
- A full range of student services, including:
- Tutor marked assessments (TMAs)
- Access to the online student portal (Student Chat, Forums and Online Support Resources)
- NUS Extra Card (discounted membership)
- One year educational support by e-mail.
You can also choose to pick from following while you are enrolling and avail the services at a highly discounted price for our students.
GOOGLE ANDROID TABLET:
Makes your assignment submission and study on the move an absolute breeze. Available at a reduced price of £69.99 (RRP £99) to all students who enrol on 2 or more courses and pay for their course in full at the time of enrolment. Download your study materials and turn commuting time into profitable study time.
12 MONTH COURSE INSURANCE :
Reordering a course pack, if you have damaged yours, can be costly. You can usually expect to pay a huge price for a copy. The 12 month insurance Cover will meet the cost for you if your pack was damaged. We will send out another Course Pack at no extra cost if you send us a proof of the damaged course.
LEARNING FOR LIFE:
We support our students even after they have graduated from the college. Learning for Life Services include:
1. Academic Reference: We are often asked to provide references for students by employers or colleges and universities. The aims of an academic reference are to confirm facts (confirm accuracy of statements made in any application) and to provide relevant opinion on the candidate's aptitude and ability.
2. CV Refresh Service: When you successfully complete your course you will be entitled to our CV refresh service. We will update your current CV to ensure that your new skills and achievements are presented to the highest standard. We will also add your CV to databank of our sister company www.twindo.co.uk
3. 25% off Courses: *(This offer cannot be used in conjunction with any other offers)
For all students who successfully complete their course, you will be entitled to 25% off any future courses through eDistance Learning or it's partners.
Furthermore this offer will be extended to your family and friends.
Further InformationAward Level: Level 2 Award Awarding Body: ABC Awards (www.abcawards.co.uk) Format: Paper
If your course is being delivered online, please ensure you meet the minimum requirements below.
Windows 98, 2000, XP, Vista, Windows 7 - Acrobat Reader 4.0 and above
Mac OS X, Mac OS 9.2 - Acrobat Reader 4.0 and above
From time to time we may enrol our students with our partner sites; this is dependent on the number of students enrolling on a particular course and course material availability. If this happens, nothing changes for you other than the name of the college administering your course. We will continue to be your point of contact; you will get the exact same course you have enrolled on with the same high level of quality content and support.
This course can be enrolled upon by students internationally. There are no deadlines for enrolments.
WHAT TO DO NOW?
Step One: It's simple - all you need to do now is choose whether you want to pay in instalments or in full and then click on the relevant enrolment button at the top of this page.
Step Two: Once you have selected your payment option to enrol you will be redirected (this can take a few seconds) to our PayPal payment page for you to select your payment method and complete your enrolment.
Step Three: Within 7 days (normally 48 hours) your enrolment papers and course materials will be with you. A tutor and a dedicated support advisor will also be allocated to you.
That's it..... Thanks and wishing you the best of luck with your studies.
About ABC Awards
ABC Awards is a leading national Awarding Organisation, regulated by Ofqual, and the Welsh Government for their qualifications on the national framework i.e. the Qualifications and Curriculum Framework (QCF). It has a long-established reputation for developing and awarding high quality vocational qualifications across a wide range of industries.
As a registered charity, ABC Awards combines 180 years of examination and assessment expertise but also implements a responsive, flexible and innovative approach to the needs of our customers They are committed to developing qualifications, which help learners and organisations, by cultivating the relevant skills for learning, skills for employment and skills for life.They work with over 600 centers nationally and many tens of thousands of learners achieve an ABC Awards’ qualification each year.
What is the difference between Level 3 Diploma and an A Level?
Our Level 3 Diplomas have been specifically written for us by qualified distance learning course writers who are qualified to at least Level 5 or above. The Level 3 Diplomas are 1 year courses comprising 10 modules followed by an online examination. The course is pitched at Level 3 so is the equivalent level of study as an A Level. On successful completion of the exam, an Oxford College Diploma certificate is issued.
An A Level is a 2 year course that follows a specific syllabus provided by the corresponding examining body such as Edexcel, AQA and OCR. The A Level carries UCAS points depending on the grade achieved. The A Level is on Level 3 of the National Qualifications Network. A Levels are assessed by exams which have to be attended in person. A Level certificates are provided by the examining boards.
How is the course accredited?
How is the course assessed and examined?
Can I re-sit the exam if I fail?
What is the duration of the course?
Can I extend the course if I don’t finish in time?
Can I get into university with a Level 3 Diploma?
When will I receive my course?
If you have paid in full and opted for the Online version, the course access will be emailed to you within 48 hours. The paper version will take 3 weeks after you have received the online version and are happy with the course contents.
For students, who choose to pay in instalments - you are required to complete the necessary agreement before the course is emailed to you.
Will I get a certificate on completion of my course?
You will receive a certificate from the College. A digital version is included in the price and will be emailed to you within 5 days of taking your online exam.
Should you require an embossed hard copy of your certificate to be sent to you by Special Delivery post, you can order this separately after taking your exam.
How do I contact my tutor and submit assignments?
Will my tutor answer my support requests quickly?
Are there any exams?
How does distance learning work?
When can I start the course?
How long do the courses take?
I want to buy a course that is not on the course list. What do I do?
Do the courses have tutorial support?
Is the course work done online or sent via the internet?
Is there a time limit or any deadlines?
I wish to cancel my course. How do I do this?
Do I have to buy any other materials?
I’m not sure of what course I should take? Can you help?
Why choose eDistance Learning?
Please contact us if you have not found the answer you are looking for.
How is the course structured?
The Level 2 Award in Conflict Management course is divided into six comprehensive modules:
Unit 1: Conflict and anger
- understand the sources and nature of conflict
- consider different conflict-handling styles
- learn to understand and deal with anger
Unit 2: Listening skills
- understand the ideal listening process
- deal with prejudices which may damage your ability to listen
- beware of traps for listeners
Unit 3: Negotiation
- understand the nature of establishment-community conflicts
- see how these groups approach conflict situations
- understand the ‘joint problem solving’ approach
- learn good negotiating practice
- consider strategies for rescuing difficult situations
Unit 4: Mediation
- understand the meaning and nature of mediation
- know when mediation is useful
- understand the phases of the mediation process
- deal with problems that can arise during this process
- know what qualities you need to develop to be an effective mediator
Unit 5: Crisis Mediation
- understand the problem of re-entry
- look at causes of power imbalances in negotiation
- learn to deal with these power imbalances
- understand the importance of establishing a good working relationship with the other party
- deal with the need for mediation in crisis situations
Unit 6: Practical Conflict Management Techniques
- Practical exercises for developing conflict management skills including
- Anger management
- Listening Skills
- Joint Problem Solving
- Role Plays
- Adopting good practice
- Things to avoid
Our aim is to provide you with the best deal available, therefore the registration fee, certification fee and full tutor support is included in the course price for you. The enrolment fee for the Level 2 Conflict Management home study course is £312.50, though for a limited time we are offering you the opportunity to pay only £250 which is a 20% discount if you enrol online and pay in full.
You can also opt for our Easy Payment Plan and enrol online today by paying a deposit of £62.50 and then 4 equal payments of £62.50 per month. The first instalment is paid about a month after you receive your course.
With paper based study we post out the course materials to you. You can then review them in your own time and complete the assignments which you are required to submit to your personal tutor for marking and feedback.
|PAYMENT METHOD||DEPOSIT||INSTALMENTS||MONTHLY PAYMENTS||Price|
|PAY IN FULL||£250.00||£250.00|
|PAY IN INSTALMENTS*||£62.50||£62.50||4||£312.50|
Custom Payment Plan
You can propose a custom payment plan below in order to pay for your course. Please use the sliders above the table to configure your custom plan and then fill out the attached form. One of our course advisors will contact you with a decision regarding your plan.
Please select the amount you would like to pay each month
Please selection the amount of months you wish to pay over
Payment Length (months)
*Please note: One of our course advisors will attempt to create an instalment agreement based on the figures you have entered above, however the actual amount and length of the agreement may vary.Submit Proposal
With paper and cd-rom course formats, we offer delivery options to many different countries. Please see the table below for more information.
|UK MAINLAND||EU DELIVERY||INTERNATIONAL DELIVERY|
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