Effective Customer Care (Level 2)
A distance learning course is the ideal way to gain an Effective Customer Care Certificate. Whether you're looking to go on to further education, improve your job prospects or expand your knowledge, distance learning Effective Customer Care is a flexible and convenient course, which allows you to comprehensively prepare for an exam or career through home study. What's more, because the distance learning Level 2 in Effective Customer Care course is a fully comprehensive course, no prior knowledge is required.
The Certificate in Effective Customer Care is ideal for those looking to develop a career in a customer focused role. The aim of the programme is to give people, at all levels, the essential knowledge needed to offer the best professional approach to customer service. It will highlight the key areas that can improve the services you offer and show how these can benefit your business.
What Could I Do After Taking This Effective Customer Care Course?
Taking this course can help you to work as a Customer Service Representative. As a customer service representative or adviser, you would deal with customer enquiries and any complaints. You would often be a customer's first point of contact with the company you work for. You could deal with customers face-to-face, or you might help them over the phone or by email.
If you're a good communicator and enjoy helping people, this could be an ideal job for you. Good 'people skills', a friendly approach and excellent communication skills are all needed in this career.
Salaries range from £12,500 to £18,000 a year for full-time work. Pay for team leaders and managers can be between £19,000 and £25,000 a year. With extra responsibilities, this may rise.
*Figures are intended as a guideline only.
On completion of the Effective Customer Care course, learners can go on to study further in areas such as:
- Customer Service Excellence (Level 3)
- Customer Service (Level 3)
- Certificate in Principles of Customer Service Level 2 QCF
- Certificate in Principles Customer Service Level 3
Your Effective Customer Care (Level 2) Course:
The aim of the programme is to give people, at all levels, the essential knowledge needed to offer the best professional approach to customer service. It will highlight the key areas that can improve the services you offer and show how these can benefit your business.
- Study Time
- Key Topics
- Entry Requirements
- Home Study Support
- Home Study Resources
- Further Information
- What's Included
- Possible Career Path
Study Hours are an approximate figure and are dependant upon how much time you can dedicate to your studies and how well you grasp the learning concepts in the course material. Furthermore, at the end of each lesson there is a question paper that needs to be completed and returned to your tutor. You should allow at least 1 - 2 hours of study to complete each question paper.
The approximate amount of time required to complete the Effective Customer Care (Level 2) course is: 120 Hours
The Level 2 in Effective Customer Care course is divided into eight comprehensive modules:
- Recognising Customers
- The Importance of Exceptional Customer Care
- Customer Care and Service Principles
- Providing Information, Advice, Products and Services to Customers
- Responding to Special Requests
- Customer Service and Legislation
- Dealing with Customer Complaints
- Helping Customers with Particular Needs
The certificate is gained by successfully completing a series of assessments together with an end of course multi-choice questionnaire.
When you have completed the programme, your tutor needs to verify that you have worked through all parts of any Workbooks, Activities and Exercises successfully.
Upon verification of the activities, exercises and assignments, a certificate of achievement will be awarded by ABC Awards as confirmation that your written work has met all of the learning outcomes and assessment criteria for the programme.
Entry RequirementsNo Entry Requirements
The good news is that no prior learning knowledge or experience is essential to take this course. This course is openly available to anyone wishing to learn more about Effective Customer Care and would like to take part in a highly rewarding home study course. We believe that everyone should have the opportunity to expand their knowledge and study further, so we try to keep our entry requirements to a minimum.
You have the freedom to start the course at any time and continue your studies at your own pace for a period of up to 12 months from initial registration with full tutor support.
Home Study Support
You will be provided with comprehensive materials designed to provide you with everything required to complete your Effective Customer Care course. You will have your own personal tutor helping you with your course work and with any questions you may have. Plus you can contact our Student Advisors by email or phone for all the practical advice you may need – so we really are with you 100%.
What's more, you'll have access to the online student portal, where you can interact with other students, browse our resource library and manage your account.
Home Study Resources
You will be provided with comprehensive materials designed to provide you with everything required to complete your course of study.Your course fee covers all textbooks, study folders, and/or online learning aids designed for distance learning.
This Level 2 Effective Customer Care Course pack includes the Student Handbook with all relevant information that you would need to successfully complete the course.
Level 2 in Effective Customer Care
At the end of this course successful learners will be awarded a Certificate of Achievement by ABC Awards and a Learner Unit Summary (which lists the details all of the units you have completed as part of your course).
The course has been endorsed under the ABC Awards’ Quality Licence Scheme. This means that NCC Home Learning has undergone an external quality check to ensure that the organisation and the courses it offers, meet certain quality criteria. The completion of this course alone does not lead to an Ofqual regulated qualification but may be used as evidence of knowledge and skills towards regulated qualifications in the future. The unit summary can be used as evidence towards Recognition of Prior Learning if you wish to progress your studies in this sector. To this end the learning outcomes of the course have been benchmarked at Level 2 against level descriptors published by Ofqual, to indicate the depth of study and level of difficulty involved in successful completion by the learner.
The course itself has been designed to meet specific learners’ or employers’ requirements. ABC Awards’ endorsement involves a robust and rigorous quality audit by external inspectors to ensure quality is consistently met. A regular review of courses is carried out as part of the endorsement process.
Possible Career Path
Customer Service Representative
As a customer service assistant or adviser, you would be to handle customer enquiries and any complaints. You would often be a customer's first point of contact with your employer. You could deal with customers face-to-face, or you might help them over the phone or by e-mail. Your work may include: answering customer enquiries or passing them on to another department, giving information and helping to solve problems, selling products or taking orders, arranging services for customers, such as booking tickets or setting up insurance policies, handling complaints, referring to a manager if necessary, entering customer information onto a computer database, taking payment for goods or services and issuing refunds.
Find out more about the Job Role for Customer Service Assistant.
Our online courses are fully digitised so you can study on any smart device. Your learning programme is completely flexible so you can study at a pace that suits you. All our content is broken down into bite size chunks to make your learning more manageable and effective. Your course of study is broken down into units and sections, each of which contains lessons, activities and test papers. Courses are delivered on our Digital Learning Environment allowing you to study from anywhere on any smart device as long as you have access to the Internet. The course concludes by preparing you for examination using past papers in your chosen subject.
As a student, your course fee covers everything you will need to successfully complete the Accounting home study course and earn your award:
- Online study materials to enable the student to successfully complete the course.
- A full range of student services, including:
- Tutor marked assessments (TMAs)
- Access to the online student portal (Student Chat, Forums and Online Support Resources)
- NUS Extra Card (discounted membership)
- One year educational support by e-mail.
You can also choose to pick from following while you are enrolling and avail the services at a highly discounted price for our students.
GOOGLE ANDROID TABLET:
Makes your assignment submission and study on the move an absolute breeze. Available at a reduced price of £69.99 (RRP £99) to all students who enrol on 2 or more courses and pay for their course in full at the time of enrolment. Download your study materials and turn commuting time into profitable study time.
12 MONTH COURSE INSURANCE :
Reordering a course pack, if you have damaged yours, can be costly. You can usually expect to pay a huge price for a copy. The 12 month insurance Cover will meet the cost for you if your pack was damaged. We will send out another Course Pack at no extra cost if you send us a proof of the damaged course.
LEARNING FOR LIFE:
We support our students even after they have graduated from the college. Learning for Life Services include:
1. Academic Reference: We are often asked to provide references for students by employers or colleges and universities. The aims of an academic reference are to confirm facts (confirm accuracy of statements made in any application) and to provide relevant opinion on the candidate's aptitude and ability.
2. CV Refresh Service: When you successfully complete your course you will be entitled to our CV refresh service. We will update your current CV to ensure that your new skills and achievements are presented to the highest standard. We will also add your CV to databank of our sister company www.twindo.co.uk
3. 25% off Courses: *(This offer cannot be used in conjunction with any other offers)
For all students who successfully complete their course, you will be entitled to 25% off any future courses through eDistance Learning or it's partners.
Furthermore this offer will be extended to your family and friends.
Further InformationAward Level: Level 2 Certificate Awarding Body: ABC Awards (www.abcawards.co.uk) Format: Paper
If your course is being delivered online, please ensure you meet the minimum requirements below.
Windows 98, 2000, XP, Vista, Windows 7 - Acrobat Reader 4.0 and above
Mac OS X, Mac OS 9.2 - Acrobat Reader 4.0 and above
From time to time we may enrol our students with our partner sites; this is dependent on the number of students enrolling on a particular course and course material availability. If this happens, nothing changes for you other than the name of the college administering your course. We will continue to be your point of contact; you will get the exact same course you have enrolled on with the same high level of quality content and support.
This course can be enrolled upon by students internationally. There are no deadlines for enrolments.
WHAT TO DO NOW?
Step One: It's simple - all you need to do now is choose whether you want to pay in instalments or in full and then click on the relevant enrolment button at the top of this page.
Step Two: Once you have selected your payment option to enrol you will be redirected (this can take a few seconds) to our PayPal payment page for you to select your payment method and complete your enrolment.
Step Three: Within 7 days (normally 48 hours) your enrolment papers and course materials will be with you. A tutor and a dedicated support advisor will also be allocated to you.
That's it..... Thanks and wishing you the best of luck with your studies.
About ABC Awards
ABC Awards is a leading national Awarding Organisation, regulated by Ofqual, and the Welsh Government for their qualifications on the national framework i.e. the Qualifications and Curriculum Framework (QCF). It has a long-established reputation for developing and awarding high quality vocational qualifications across a wide range of industries.
As a registered charity, ABC Awards combines 180 years of examination and assessment expertise but also implements a responsive, flexible and innovative approach to the needs of our customers They are committed to developing qualifications, which help learners and organisations, by cultivating the relevant skills for learning, skills for employment and skills for life.They work with over 600 centers nationally and many tens of thousands of learners achieve an ABC Awards’ qualification each year.
How do I contact my tutor and submit assignments?
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Can I extend my tutor support if I do not complete within 12 months?
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I’m not sure of what course I should take? Can you help?
Why choose eDistance Learning?
Please contact us if you have not found the answer you are looking for.
How is the course structured?
The Level 2 in Effective Customer Care course is divided into eight comprehensive modules:
Module 1: Recognising Customers
Module 2: The Importance of Exceptional Customer Care
Module 3: Customer Care and Service Principles
Module 4: Providing Information, Advice, Products and Services to Customers
Module 5: Responding to Special Requests
Module 6: Customer Service and Legislation
Module 7: Dealing with Customer Complaints
Module 8: Helping Customers with Particular Needs
Our aim is to provide you with the best deal available, therefore any registration fee, certification fee and full tutor support is included in the course price for you. The enrolment fee for the Effective Customer Care home study course is £373.75, though for a limited time we are offering you the opportunity to pay only £299 which is a 20% discount if you enrol online and pay in full.
You can also opt for our Easy Payment Plan and enrol online today by paying a deposit of £74.75 and then 4 equal payments of £74.75 per month. The first instalment is paid about a month after you receive your course.
With paper based study we post out the course materials to you. You can then review them in your own time and complete the assignments which you are required to submit to your personal tutor for marking and feedback.
|PAYMENT METHOD||DEPOSIT||INSTALMENTS||MONTHLY PAYMENTS||Price|
|PAY IN FULL||£299.00||£299.00|
|PAY IN INSTALMENTS*||£74.75||£74.75||4||£373.75|
Custom Payment Plan
You can propose a custom payment plan below in order to pay for your course. Please use the sliders above the table to configure your custom plan and then fill out the attached form. One of our course advisors will contact you with a decision regarding your plan.
Please select the amount you would like to pay each month
Please selection the amount of months you wish to pay over
Payment Length (months)
*Please note: One of our course advisors will attempt to create an instalment agreement based on the figures you have entered above, however the actual amount and length of the agreement may vary.Submit Proposal
With paper and cd-rom course formats, we offer delivery options to many different countries. Please see the table below for more information.
|UK MAINLAND||EU DELIVERY||INTERNATIONAL DELIVERY|
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